Privacy Policy

Golden Bear Therapies

Last updated: February 2026

Golden Bear Therapies is committed to protecting your personal data and respecting your privacy. This privacy notice explains how your personal information is collected, used, stored, and protected when you use this website or engage in coaching services.

This notice complies with UK GDPR and EU GDPR regulations.

1. Data Controller

Jessica Adshead
Golden Bear Therapies

Email: jess@goldenbeartherapies.com
Website: www.goldenbeartherapies.com

Golden Bear Therapies operates as a UK-registered business and delivers services from Spain to clients in the UK, EU, and internationally.

Jess Adshead is the Data Controller responsible for your personal information.

2. What Information Is Collected

Depending on how you interact with Golden Bear Therapies, the following data may be collected:

Identity & contact data

Name
Address
Email address
Telephone number

Coaching & wellbeing data

Session notes
Lifestyle information
Stress, wellbeing and mindset information
Personal goals and progress

This may include health-related information where relevant to coaching support.

Technical data

Website usage data
Cookies and analytics information

Transaction data

Payment records (handled securely by third-party providers)

Communication data

Emails
What's App Messages
Booking information

3. Special Category Data (Health & Wellbeing)

As a Health Creation Coach, I may collect wellbeing and health-related information.

This is classed as “special category data” under GDPR and is processed only:

with your explicit consent
to provide coaching services safely and appropriately

You may withdraw consent at any time.

4. How Data Is Collected

Information is collected when you:

book a session
complete a form on the website
contact via email or phone
attend coaching sessions (online or in person)
subscribe to emails
make a payment

Collection methods include:

Wix website forms
Calendly bookings
Zoom sessions
email communication
Google Docs
Password protected Desktop

5. Lawful Basis for Processing

Your data is processed under the following legal bases:

Contractual necessity
To deliver coaching services you have requested
Legitimate interests
Record keeping, service improvement, and business operation
Legal obligations
Financial and regulatory requirements
Explicit consent
For wellbeing/health data and marketing communications

6. How Your Data Is Used

Your information is used to:

provide coaching services
manage bookings and communication
track progress and session notes
send relevant resources and support
process payments
send newsletters, tips, updates or marketing if you opt in

7. Third-Party Services & Data Processors

Golden Bear Therapies uses trusted third-party platforms to operate services. These providers process data in accordance with GDPR standards:

Wix (website, hosting, email marketing, pricing plans)
Calendly (appointment booking)
Zoom (online sessions)
PayPal & Wix Payments (payment processing)

These organisations act as Data Processors and only process information necessary to deliver their services.

8. International Data Transfers

Because services are delivered online to UK, EU, and international clients, your data may be processed outside your country.

Where this occurs, GDPR-compliant safeguards are in place through the service providers listed above.

9. Data Storage & Security

Your data is stored securely using:

password-protected systems
encrypted devices
secure digital platforms
restricted access

Appropriate technical and organisational measures are used to reduce the risk of unauthorised access, loss, or misuse.

10. Data Retention

Personal data is retained only as long as necessary:

Coaching records: up to 8 years after final session
Children’s records: until age 21
Financial records: as required by law

Data is securely deleted when no longer required.

11. Your Rights

Under GDPR, you have the right to:

access your personal data
request correction of inaccurate data
request deletion of your data
restrict processing
object to processing
request transfer of your data
withdraw consent at any time

To exercise these rights, contact:

jess@goldenbeartherapies.com

12. Marketing Communications

You will only receive marketing emails if you have opted in.

You can unsubscribe at any time using the link in emails or by contacting me directly.

13. Cookies & Website Tracking

The Golden Bear Therapies website uses cookies and analytics tools to improve performance and user experience.

You can manage cookie preferences through your browser settings.

(A separate Cookie Policy may also apply.)

14. Complaints

If you have concerns about how your data is handled, please contact:

jess@goldenbeartherapies.com

You also have the right to complain to the relevant data protection authority:

UK: Information Commissioner’s Office
www.ico.org.uk

EU: Your local data protection authority

15. Policy Updates

This privacy notice is reviewed regularly and may be updated to reflect legal or operational changes.

Cookie Policy

Golden Bear Therapies

Last updated: February 2026

This Cookie Policy explains how Golden Bear Therapies uses cookies and similar technologies on www.goldenbeartherapies.com.

By using this website, you agree to the use of cookies in accordance with this policy unless you disable them through your browser settings.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites function properly, improve user experience, and provide information to the website owner.

Cookies do not typically identify you personally but may be linked to personal data where you provide it through forms or bookings.

2. Types of Cookies Used

Essential cookies

These are required for the website to function correctly. They include features such as page navigation, booking functionality, and secure areas of the website.

Performance and analytics cookies

These help understand how visitors use the website so improvements can be made. This may include tools provided by Wix or other analytics services.

Functionality cookies

These remember choices you make, such as preferences or form entries, to improve your experience.

Marketing cookies

These may be used to deliver relevant information or track the effectiveness of communications where applicable.

3. Third-Party Cookies

Some cookies may be set by trusted third-party services used to operate the website and services, including:

Wix (website hosting and analytics)
Calendly (appointment scheduling)
PayPal and Wix Payments (payment processing)
Zoom (session access links where applicable)

These providers may collect and process data in accordance with their own privacy and cookie policies.

4. How to Manage Cookies

You can control or disable cookies through your browser settings. Most browsers allow you to:

view stored cookies
delete cookies
block cookies from specific websites
block all cookies

Please note that disabling cookies may affect website functionality and your ability to book sessions or use certain features.

5. Lawful Basis for Use

Cookies are used based on:

legitimate interests for essential website operation
consent for analytics and marketing cookies where required

Where consent is required, this is requested through the website cookie banner.

6. Data Collected Through Cookies

Cookies may collect information such as:

IP address
browser type
device information
pages visited
time spent on the website

This information is used to improve website performance and user experience.

7. Changes to This Policy

This Cookie Policy may be updated periodically to reflect changes in technology, legal requirements, or website functionality.

The latest version will always be available on this page.

8. Contact

For any questions about this Cookie Policy or how your data is used, please contact:

Jess Adshead
Golden Bear Therapies
jess@goldenbeartherapies.com